Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
We deliver orders across Bangladesh through trusted courier partners. The shipping method is selected based on your delivery location and the availability of courier services.
Delivery Charges:
Inside Dhaka: BDT 80
Outside Dhaka: BDT 120
Do You Ship Internationally?
No. At this time, Flikto only delivers within Bangladesh. We do not currently offer international shipping.
How Long Will It Take To Get My Package?
Estimated delivery times are:
Inside Dhaka: 1–2 business days
Outside Dhaka: 2–4 business days
Please note that delivery times may be extended during public holidays, adverse weather conditions, or due to courier-related delays.
PAYMENT
What Payment Methods Are Accepted?
Flikto offers multiple secure payment options for your convenience:
Cash on Delivery (COD)
bKash
Nagad
Rocket
Available payment methods may vary depending on your location or order type.
Is Buying On-Line Safe?
Yes. Shopping on Flikto is safe and secure.
We take appropriate measures to protect your personal information and ensure a secure shopping experience. Your information is handled in accordance with our Privacy Policy.
To improve security and website performance, we use trusted technologies and services, including:
Secure website connection (HTTPS/SSL)
WooCommerce
Cloudflare
Google Analytics
Meta (Facebook) Pixel
We do not store your bKash, Nagad, Rocket PIN, passwords, or other sensitive payment credentials.
For your safety, always place orders through the official Flikto website and never share your OTP, PIN, or passwords with anyone.
Order & Retunrs
How do I place an Order?
Placing an order on Flikto is quick and easy:
Browse our products and choose the item you want.
Select the preferred variation (if applicable).
Click "Add to Cart" or "Buy Now".
Proceed to Checkout.
Enter your delivery information.
Select your preferred payment method.
Review your order and click "Place Order".
Once your order is confirmed, our team will begin processing it and may contact you for verification if needed.
How Can I Cancel Or Change My Order?
You may request to cancel or modify your order before it has been shipped.
Once an order has been dispatched to our courier partner, it can no longer be cancelled or changed.
To request a cancellation or modification, please contact our Customer Support as soon as possible through our Contact Page.
Do I need an account to place an order?
No. You can place an order as a Guest without creating an account.
However, creating an account allows you to:
View your order history
Save your delivery information
Track your orders more easily
Enjoy a faster checkout experience
How Do I Track My Order?
After your order is confirmed and shipped, our team may provide you with tracking information (where available).
You can also contact our Customer Support with your order number to receive the latest delivery status.
How Can I Return a Product?
Flikto offers Replacement Only. We do not offer refunds unless required by applicable law.
You may request a replacement within 7 days of receiving your order if:
You received the wrong product.
The product arrived damaged.
The product has a verified manufacturing defect.
Replacement requests will not be accepted if:
The product has been used.
The product has been damaged due to customer misuse.
The original packaging, accessories, or invoice is missing.
The replacement request is made after the 7-day period.
To request a replacement, please contact our Customer Support through the Flikto Contact Page with your order details and photos (if applicable).
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